Frequently Asked Questions
Click on a question below to see the answer, or
just scroll down the screen to see all of the information.
How
much does shipping cost?
Shipping costs are calculated as a base charge with an additional smaller
charge for each extra item. In addition, some item descriptions
will mention extra shipping costs, due to size, weight, or being shipped
directly from the manufacturer.
In addition to the information listed below, some items
such as decals, single pens and pencils, magnets, key chains, and
gift cards may be eligible for lower shipping costs. These items
are shipped via the USPS and are not guaranteed for delivery, as
they cannot be tracked. The buyer assumes all risks.
For questions about your shipping costs, you may call
the Carleton Bookstore at 507-222-4164 or 800-799-4148. The following
charts detail shipping costs:
Merchandise will be shipped using UPS Ground
at the following rates:
| Single item: |
$8.95 |
| Each additional item: |
$1.00 |
| Maximum amount: |
$19.95 |
In addition to the charges above, you may choose to
add the following special options at additional cost:
As mentioned above, the above shipping fees are for
items shipped with the United States. Shipping fees to foreign
countries vary greatly, and rates will be higher than those listed
above. Please contact us if you have questions about shipping rates
to foreign countries.
In the event that you request Next Business Day
or Two Business Day shipping, your order must be placed by 11:00
a.m. Central time in order to be shipped that day. If it is placed
after 11:00 a.m. Central time, it will be shipped the following
day. If we are unable to fill your order in a timely manner, we
will contact you.
Can
I have my order shipped to a PO box?
Yes — however, your shipping options are more limited. For most of our
orders, we use UPS for delivery, but they are unable to deliver to PO boxes.
As a result, we ship any orders to PO boxes using the United States Postal
Service (USPS) and their First Class shipping. Depending on your location,
this may take longer to arrive than using UPS. Shipping fees to a PO box
are the same as listed above, but the Next Business
Day, Two Business Day, and Saturday Delivery upgrades are not an option.
We do suggest shipping to a mailing
address (not a PO box) whenever possible, to avoid any potential
delays in your package arriving.
How
long will it take for my package to arrive?
All in-stock orders are filled and shipped within two business
days (non-weekend,
non-holiday). If your items are not in stock, it may take up to two
weeks for shipping. To see the list of days the Carleton Bookstore
is not open (their holidays), view our
online calendar.
If you request Next Business Day or Two
Business Day shipping and place your order before 11:00 a.m. Central
time on a business day (non-weekend, non-holiday), it will ship the same
day if the items you have ordered are in stock. If you request expedited
shipping and place order after 11:00 a.m. Central time, your order will
ship the next business day if the items you have ordered are in stock.
Unless you request expedited shipping,
your order will be shipped by UPS Ground (with exceptions
noted above). Delivery times will
depend on your location, but in general, allow 3-5 business (not
including weekend)
days for delivery.
Though we update our website for inventory
on a regular basis, we are sometimes out of stock for a specific item. In
the event that items you have ordered are out of stock, we will contact
you via email as soon as possible.
Can
I pick up my order at the Carleton Bookstore to avoid shipping
costs?
You certainly can. You can choose to pick up your items rather than have them
delivered when you go through the check-out process.
What
is your return policy?
All items (not including textbooks, food, beverages, or health/beauty items) are eligible for return within 30 days of purchase with a receipt.
Items returned after 30 days or items returned without a receipt are not eligible
for return.
Items must be returned in original condition
with original tags or wrapping intact. Items returned without original
wrappings or tags, or items that have
been used or washed prior to return, will not be accepted for return.
Items received as gifts without a receipt
may be eligible for exchange. Items must be returned in original
condition with original tags or wrapping intact,
and must be returned within 30 days. These items will only be accepted
as an exchange for another item.
If you have received an item or size different than the size you requested
on your order (i.e. if the bookstore sends you the wrong item), or if
your order is damaged in transit, you may send the item back to the bookstore
and the bookstore will reimburse you for your shipping costs. If you
wish to return an item and order a different size or color, you will
be charged for shipping for the item's return and for shipping costs
of sending the new item.
If your order is damaged in transit and needs to be returned, please
contact us.
For our separate textbook return policy,
please click here.
If you have questions about returning
an item, please contact us.
Where
do I report any website issues or concerns that I have?
We have a web feedback form we'd like you to fill out if you run into any problems
with the website or if you'd like to report any concerns. The form can be found
in the Contact section of
the website.
What
do I do if I can't find an item that I want?
Please contact us by phone
or email if you cannot find an item that you'd like.
Can
I pay for my order without a credit card?
If you would like to pay for your purchase in a form of payment other than
a credit card, please call the Bookstore at
our toll free number for alternative payment arrangements. Please note that
we cannot send out your purchase until payment is received in our store. This
may result in shipping delays for those payments not made with a credit card.