Carleton Bookstore Contact Information

General questions can be directed to:

Store Information:

Our store is located in the Sayles-Hill Campus Center on the Carleton College campus.

During the academic year, our hours are:

During the summer, our hours are:

Monday - Friday:	8:30 a.m. - 4:30 p.m.
Saturday, Sunday:	Closed

Specific inquiries can be directed to:

• Questions about your order:
  • 507-646-4153 or 800-799-4148, carletoninfo@collegebookstore.org
• Textbooks: Brendon Etter
  • 507-646-4164, better@carleton.edu
• Trade Books: Tripp Ryder
  • 507-646-7840, tryder@carleton.edu
• Office Products: Julie Daley
  • 507-646-4147, jdaley@carleton.edu
• Clothing and Gifts: Carleen Thurnblad
  • 507-646-4148, cthurnbl@carleton.edu
• Computers and Software: John Ruhland
  • 507-646-4149, jruhland@carleton.edu
• Shipping and Receiving
  • 507-646-4150, bookstore@carleton.edu
• General Bookstore Business: David Schlosser
  • 507-646-4150, dschloss@carleton.edu

Textbook Return Policy:

A receipt is required for every return.

During the first two weeks of the term, any textbook for the current term may be returned for 5 days following the day of purchase. Beginning with the third week of the term, texts may be returned or exchanged for 3 days following the day of purchase or with a signed drop/add slip until five weeks from the start of the term (mid-term break). After this time, we cannot accept any returns, even with a receipt.

CONDITIONS
Both new and used textbooks are returnable. New textbooks must be returned in mint condition (e.g. no highlighting, handwriting, tears, or other marks on covers or pages).
Wrapped textbooks or bundles are often not eligible for return if opened. Check before
opening.

Textbook Bookstore Website: if you return a pre-ordered, discounted textbook from the bookstore website, the 5% discount on the remaining titles for that particular class will be forfeited.

If you have textbook questions, please contact:
Brendon Etter, Textbook Manager
(507) 646-4164
better@carleton.edu

Non-Textbook Return Policy:

All items are eligible for return within 30 days of purchase with a receipt. Items returned after 30 days or items returned without a receipt are not eligible for return.

Items must be returned in original condition with original tags or wrapping intact. Items returned without original wrappings or tags, or items that have been used or washed prior to return, will not be accepted for return.

Items received as gifts without a receipt may be eligible for exchange. Items must be returned in original condition with original tags or wrapping intact, and must be returned within 30 days. These items will only be accepted as an exchange for another item.

If you have received an item or size different than the size you requested on your order (i.e. if the bookstore sends you the wrong item), or if your order is damaged in transit, you may send the item back to the bookstore and the bookstore will reimburse you for your shipping costs. If you wish to return an item and order a different size or color, you will be charged for shipping for the item's return and for shipping costs of sending the new item.

If your order is damaged in transit and needs to be returned, please contact our Shipping Manager at cthurnbl@carleton.edu.

If you have questions about returning an item, please call us at 800-799-4148 or email us at orders@collegebookstore.org.

The Carleton College Bookstore is owned and operated by Carleton College.

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All rights reserved.